Privacy Policy

1. Who We Are

The Dream Beauty Lounge ("we", "us", "our") provides professional skincare and beauty services in Surrey, British Columbia, Canada. We are committed to protecting your privacy and handling your personal information in accordance with applicable laws, including the Personal Information Protection Act (British Columbia) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

• Identity & Contact: name, email address, phone number, postal address.

• Booking & Service Details: appointment times, services requested, notes relevant to your treatment.

• Health & Consent: voluntary disclosures about skin conditions, medications, allergies, pregnancy, and signed consent forms required to ensure treatment suitability and safety.

• Payment: payment confirmations and method (processed securely by our payment provider; we do not store full card numbers).

• Website Usage: device and analytics data (e.g., pages viewed, IP address, browser type, cookies). See Cookies & Analytics below.

• Communications: messages you send to us via forms, email, SMS, or social platforms.

3. How We Use Your Information

• Provide and manage bookings, perform services, and personalize your experience.

• Communicate about appointments, reminders, aftercare, promotions (with consent), and updates.

• Maintain safety by assessing treatment suitability and recording informed consent.

• Process payments and prevent fraud.

• Operate, secure, and improve our website and services, including troubleshooting and analytics.

• Meet legal, regulatory, and insurance obligations.

4. Legal Bases (Where Applicable)

We rely on one or more of the following bases: your consent, performance of a contract (e.g., providing a booked service), compliance with legal obligations, and our legitimate interests (e.g., running and improving our business, ensuring safety), balanced against your rights.

5. Cookies & Analytics

We use cookies and similar technologies to operate and improve the website. Analytics tools help us understand traffic and usage patterns. You can control cookies through your browser settings. If you use ad‑blockers or tracking protection, some features may not function as expected.

6. Third‑Party Providers

We may share limited personal information with vendors who help us deliver services (e.g., booking software, payment processors, email/SMS providers, analytics). These parties are contractually obligated to protect your information and use it only for the services we request. We do not sell your personal information.

7. Data Retention

We retain personal information only as long as necessary for the purposes described above, to comply with legal and insurance requirements, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize the data.

8. Your Rights & Choices

• Access & Correction: request a copy of your personal information and ask us to correct inaccuracies.

• Withdraw Consent: where we rely on consent, you may withdraw it at any time (this won’t affect prior lawful use).

• Marketing Preferences: opt out of promotional messages by using the unsubscribe links or contacting us.

• Restrictions/Deletion: request deletion or limitation of processing, subject to legal/insurance requirements.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we continuously work to improve protections.

10. Children’s Privacy

Our website is not directed to children under the age of 13. Services for minors require parental or guardian consent. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

11. International Transfers

Some third‑party providers may process information outside British Columbia or Canada. We take steps to ensure appropriate protections are in place consistent with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting to this page. We will update the “Last updated” date above and, when appropriate, notify you through prominent notices or direct communication.

13. Contact Us